FAQ

Christmas delivery dates

Deadline for Christmas deliveries in UK: 20th December

Deadline for Christmas deliveries within Europe: 20th December

Deadline for Christmas deliveries outside of the EU: 18th December

Orders must be placed before 3pm UK time on these dates for Christmas delivery.

Do you have a gift service?

Aessai.com is the perfect place to buy someone a present. It is very easy to do, just enter the person's address as the delivery address. The package will be carefully wrapped with our usual high standards.

My product is not uniform in appearance

Our products are handcrafted and therefore may contain variations in texture which we do not consider as faults. These garments are delicate and need to be handled with care.

Does the next-day service deliver on a Saturday or Sunday?

No. The DHL next day service delivers Monday to Friday only. Items ordered before 3pm on Friday will be delivered on Monday and items ordered after 3pm on Friday or any time on Saturday or Sunday will ship on Monday for next-day delivery on Tuesday.

Do I have to pay local taxes?

Goods delivered outside the EU may be subject to local taxes in the country of delivery.